Service programs UPS
| Basic | Plus | Premium | |
| 1 preventive maintenance visit/year (according to factory instructions; battery test, function test, alarm check-outs, cleaning, test report) |
X |
X |
X |
| Technical updates |
X |
X |
X |
| Repair service, 5 days per week, 8 hours per day |
X |
X |
|
| Repair service, 7 days per week, 24 hours per day (7x24) |
X |
||
| Hot-line assistance 24 h |
X |
X |
X |
| Discount on spare parts |
|
X |
|
| Spare parts included |
X |
||
| Discount on battery replacement (standard batteries) |
|
X |
X |
| Emergency service, travel to site within 8 working hours |
X |
X |
|
| Emergency service, travel to site starts within 2 hours (round-the-clock service every day of the year) |
X |
||
| Travel and labour costs included |
|
X |
X |
| Repair labour included |
|
X |
X |
| If unit under warranty 20% discount |
|
|
X |
Products
Basic
Basic option includes all the essential services you need to keep your UPS system and your business running safely. BasicCare is well suited for situations where your operation can tolerate problems that might not be instantly repairable (weekends, for example).
Plus
Opting for Plus will give you the same peace of mind as BasicCare, but with additional benefits on the bottom line. Because travel time is included in the package price, you can draw up your annual service budget more accurately. Moreover, during the warranty period of units included in the PlusCare package you will enjoy an extra 10-per cent discount on the annual service fee.PlusCare is well suited for situations where you have maintenance staff of your own or your operation can tolerate problems that might not be instantly repairable (weekends, for example).
Premium
Premium option gives you complete peace of mind regarding power security. If you opt for PremiumCare, you'll have our expert service team at your disposal at any time of the day, each day of the year at two hours' notice. Moreover, as the package price includes spare parts, travel and labour costs, you will know exactly what the service is going to cost you, whatever happens. During the warranty period of units included in the Premium package you will enjoy an extra 20-per cent discount on the annual service fee, making the package even more attractive from the financial perspective.